Shipping and Returns

Shipping Information

We ship to the contiguous United States via UPS Ground or to any USA Fastenal branch via Blue Global. Orders cannot be shipped to Canada or Mexico via Blue Global.
For orders shipping via Blue Global you must enter your four digit branch code on the Billing and Shipping Page during the checkout process.
Please allow up to 2 weeks for shipment from Excel Images as inventory levels do change.
When shipping via Blue Global Excel Images will not be able to track your order. Please allow 1-2 weeks in transit. Use the following steps to track Blue Global packages: Service Now> DC Operations> Create an Incident – Category: Tracking – Sub Category: Fastenal Truck. You will need the part number, Routing ID (4lter), and ship date.
Please use the following steps for questions regarding lost/damaged packages via Blue Global:
FastNet > FastHelp > Create New Ticket > Marketing > Workwear/BTS Apparel. You will need to provide your name, 4 letter branch code and Fastenal vendor #: 134666.
For any other questions concerning shipping via Blue Global please call Alyssa O’Connor at 507-453-8208 or email at: aoconnor@fastenal.com. For questions regarding product or the order processing call Excel Images at (800)328-5900.

We will accept returns (with the exception of bargain bin, clearance or sale items) as long as the items are returned within 30 days from the date of shipment. Items must be returned in new or unused condition and contain all original materials included with the shipment along with a return authorization (RA) number. Please contact us at 800-328-5900 and speak with a customer service representative to receive a RA number. We will refund the full cost of the merchandise minus the original shipping charge and actual return shipping fees. After shipping your return to Excel Images, Inc., expect to receive the refund within one to two billing cycles. This includes conservative estimates of the time required for the return shipping, inspection at our returns facility, and processing from your bank or credit card company.

• Please note that it may take up to 4 weeks for Big and Tall apparel items to be delivered.

In the event an item is incorrectly shipped to you or has a manufacturing defect, we will replace it with the item originally ordered at no additional cost as long as you notify us about the issue within 14 Days from the original date of shipment. Any variance from the original item purchased will be considered a return, and a new order will need to be placed. You may be asked to provide a photographic image of the merchandise.